Case Studies

SW6


Detect

During the early hours of the morning, we detected an increased pump cycle time at a critical property which is pumping every 3 minutes. With no indication of a high level alarm from the AlertMaxx2, we put the property on our close watch list.


Act

After monitoring overnight and throughout the next day, the increased pump time and cycles per hour stayed consistent. Our conclusion, a faulty float switch on the pump.


Correct

A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer on an urgent visit as part of our recommendation. The float switch on the primary pump was replaced before total failure which, ultimately avoided a breakdown call-out and unnecessary wear on the backup pump.


SE3


Detect

During the early hours of the morning, we were alerted of a high level alarm from the AlertMaxx2 and both pumps in the chamber continuously running.


Act

Upon further data analysis by our Operations Centre, a conclusion was drawn that the chamber was full and both pumps were running continuously to try and pump the chamber down. With the possibility of both pumps burning out and the potential for flooding, a critical urgency was assigned to the property.


Correct

A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer on an urgent visit as part of our recommendation. The pump chamber was full and one of the pumps was disconnected from the discharge pipework. The discharge arm was re-made on site and both pumps refitted correctly. Using SideWinder Tech™, our Certified Installer was able to protect their customer’s basement from possible flooding and avoided the need of having to replace both pumps.


SE3


Detect

At approximately 9:00am, we were alerted of an excessive pump current on the primary pump of a dual foul system.


Act

Using data collected by our R&D department, we understand how the amps drawn from a pump are affected in various situations. Based on this information, we can hypothesise that the pump was starting to block, possibly due to a high build up of fat or baby wipes. Using the graphs on the SideWinder, our Operations Centre saw the amps had been slowly increasing over the course of a week. The pump station was assigned to the watch list and monitored for the next 48 hours.


Correct

After 48 hours, the amps remained high. A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer on a routine visit as part of our recommendation. The engineer found a piece of 8mm blue rope (normally used as a cable drawcord) had been left in the chamber and was starting to wind around the pump’s impeller. Using SideWinder Tech™ and predictive maintenance, our Certified Installer was able to predict a future breakdown before it happened and avoided the need of having to replace a pump, ultimately saving the customer money.


W6


Detect

At approximately 10:30am, we were alerted of an overcurrect situation on a Delta Foul V3 pump station.


Act

The steady state current of the pump is usually 4.5 amps, the overcurrent saw the pump rise to 14.5 amps and steadily run at 9 amps. The pump station cycles around 5 times a day, as it’s a foul water pump station the Operations Centre advised the Certified Installer to contact their customer and refrain from using the amenities connected to that particular chamber.


Correct

We recommended the Certified Installer make a visit to inspect the pump during working hours to avoid a costly out of hours appointment. A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer as part of our recommendation. On inspection, the engineer found the chamber to be full of baby wipes and on further investigation the pump blocked with wipes. Using SideWinder Tech™ and predictive maintenance, our Certified Installer was able to predict a future breakdown before it happened and successfully save a the pump before total failure.


SW18


Detect

We had been tracking the insulation resistance degradation from 8.23mΩ down to 0.5mΩ (our replacement threshold guideline).

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Act

When the insulation resistance tracked down to below 0.5mΩ, a call from the Operations Centre was made to the Certified Installer. We advised that a visit to the property is made to test/replace the pump at a convenient time for both the company (cost) and the client (peace of mind).


Correct

A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer as part of our recommendation. On inspection, the engineer tested the pump following our insulation resistance guidelines and confirmed the pump was testing at 0.25mΩ. Using SideWinder Tech™ and predictive maintenance, we were able to predict a future breakdown before it happened and successfully avoid a potential flood situation and costly callout.

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SW6


Detect

It was noted at the SideWinder Operations Centre that the pump station demonstrated a significant increase in cycle time. The site was placed on our watch list to monitor the situation closely.


Act

The situation gradually escalated over the next day and subsequent pump cycles were only increasing in cycle time. An engineer visit was deemed as the next route for action.


Correct

A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer as part of our recommendation. Upon arrival, the engineer found wet wipes blocking the non-return valve in the discharge assembly and the situation was gradually worsening with more wet wipes coming into the chamber. The valve was cleared of wipes and the blockage freed.


SW6


Detect

A primary pump continuously running was picked up by the remote monitoring software and remotely tested by the Operations Centre to establish it’s current status –> confirmation of continuous running was received.


Act

With the confirmation of continuous running, an engineers visit was the recommendation by the Operations Centre to establish the cause and correct the issue before a breakdown or pump failure occurred.


Correct

A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer as part of our recommendation. Upon arrival, the engineer found the pump to be continuously running and not discharging the water. The pump was removed and a faulty/failed non-return valve was deemed the cause of the problem. The valve was replaced and the pump duty was swapped.


SW15


Detect

A alert was received from the monitoring device attached to the pump station, indicating an overcurrent on the primary pump. This alerted every time the pump ran.


Act

Initial investigation into the alert and pump station lead the Operations Centre to believe that the pump was blocked. A onsite visit/investigation was recommended to the Certified Installer, along with a pre-visit report pack showing the increase in pump current.


Correct

The Certified Installer dispatched an engineer as part of our recommendation. Upon arrival, the engineer found the impeller on the pump to be blocked with a stone. The stone was removed and the pump re-fitted. Using SideWinder Tech™ and predictive maintenance, we were able to predict a future breakdown before it happened and successfully avoid having to replace the pump and a costly callout.

PPS_SMAN_18075_4

W4

DETECT

A high level alarm sounded on the client’s foul water pump station and returned to normal within 3 minutes. During the initial investigation, the cycles per hour had increased from a steady 0.5 per hour to 79 per hour (more than one cycle per minute!).

ACT

Drilling down on the cycles per hour increase led us to believe that there was a potential problem with either the pump or an issue with the pump chamber. An engineer’s visit was advised for immediate action.

CORRECT

Upon arrival, the engineer noted that the pump was excessively running, and large volumes of water were recirculating back into the chamber due to a faulty flap within the non-return valve. A section of the pipework was replaced, and a new NRV fitted. Using this system, we have avoided a potential flood for the client and a costly insurance claim.


NW8

DETECT

A high level alarm sounded on the client’s foul water pump station and continued to remain up whilst we liaised with the client onsite. The client was advised to mute the alarm but couldn’t as she was away from the property – we did this remotely via the SideWinder system to avoid it sounding further. 

ACT

The pump station didn’t show any pre-warning of failure, so this alert was deemed critical due to the nature of the high level alarm sounding (the last port of call). The operations team recommended an engineer’s visit.

CORRECT

On arrival by the engineer (that night) the chamber was full to the top and starting to overflow. Once the engineer had got the level down, further investigation found that the pump had a fault float cable (control) harness. A quick replacement was made, and the system was left in full working order. Using SideWinder Tech™ and predictive maintenance, we were able to predict avoid a potential flood and having to replace the pump entirely.